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DigitMedia Designs complaints

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45333 Fremont Blvd
Fremont, CA 94538 | Get Directions

(650) 276-3890

http://www.digitmediadesigns.c...

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Total Amount in Dispute:
$599.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against DigitMedia Designs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against DigitMedia Designs

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11/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $599.00 Amount Settled: $0.00

Customer Complaint

10/17/2022

I had this company digital media design to make a website for me ask them how much was t the full price and I was told 599.00 with a 99.00 discount I agreed Since I paid for the website I have sent them another 99.00 for a logo which I was was thinking was apart of the website, Now they are asking another 500. for content writing again I assumed was included in the 500.00. I had another company do the content writing and I sent it to them .At this point I decided I was not going to send them any money and I ask them to send me the website with all the passwords or return to me my 599.00 and they refused to do either. If they would send me either of the two I will be happy. Contact David Brown at 650-276-3890 - Email: [email protected]. Thanks, for your help in this. Resolution Sought Either return to me my 599.00 are send me the website with the content writing in place along with the portal and all pass words.

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