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Diluio complaints

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6849 Permian Lane
Fort Worth, TX 76137 | Get Directions

(972) 861-2677

http://diluio.com

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Total Amount in Dispute:
$127.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Diluio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Diluio

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10/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $56.64 Amount Settled: $0.00

Customer Complaint

9/7/2022

AQ333258025CN this is a tracking number from 17 Track . Never received the order. Resolution Sought Send order or refund me my money.

6/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $70.69 Amount Settled: $0.00

Customer Complaint

6/2/2022

I ordered a 8x10 shed on May 4, 20022. Order #48924. I have called them several times and left messages. No results. I have sent several written messages to them. No results. All I want is my money back. Horrible customer service. Their phone # is 1-972-861-2677. Resolution Sought All I am asking for is a full refund.

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