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Diplomat Home Improvement LLC complaints

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22110 Jamaica Avenue Suite 109
Queens Village, NY 11428 | Get Directions

(718) 468-6800

http://www.diplomathomeimprove...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Diplomat Home Improvement LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Diplomat Home Improvement LLC

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12/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/9/2022

I'm 87 year woman who has low water pressure in my house. This company came and charged me 19,600 and changed the fixtures in 3 bathroom's. Resolution Sought I want the water pressure fixed and my blockage in backyard fixed.

Company Response

12/15/2022

Chris just spoke with Ms. Pack's grandson Tyquan, and they made an agreement that Chris will send someone over hopefully within a week or two (due to the holidays) to see what can be done to help with the water pressure. The water pressure wasn't what was on the contract but that's neither here nor there, we will still see what we can do to help her with this.

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