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Direct Fairways complaints

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4600 South Mill Avenue Suite 125
Tempe, AZ 85282 | Get Directions

(866) 768-6449

http://www.directfairways.com

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Total Amount in Dispute:
$2,345.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Direct Fairways closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Direct Fairways

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11/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,345.00 Amount Settled: $0.00

Customer Complaint

10/29/2021

Was approached over the phone for a advertisement of one time fee of $450 for a promotion on a local golf card. They never put out this so called advertisement, but continued to charge us over $2000 for something we never purchased. When I asked for proof of contract they said its all done over the phone. This company is ripping people off 1 by 1. Resolution Sought I would like them to stop doing shady business, as well as refund my all the money they automatically deduced from my account without permission.

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