Complaints for Direct-Prom, Inc. in El Monte, CA

4900 Santa Anita Avenue Suite 2-A
El Monte, CA 91731 | Get Directions

(800) 211-7374

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege dissatisfaction with product quality and failure to honor their advertised 30 day money back guarantee. Complainants allege the company advertises the product to reduce stomach or body mass up to 5 inches when applied. Consumers contend their was no reduction of stomach or body mass and the product even cracked, fell off or even burned the skin when applied. The company responds to most complaints regarding product quality by stating the product works differently on each individual. Allegations concerning failure to honor the 30 day money back guarantee were addressed by stating the item was sold as a special promotion and refunds could not be issued on promotional products. Some complaints are closed as unresolved, meaning the complainants were not satisfied with the company's response. Many other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Direct-Prom, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Direct-Prom, Inc. complaints