Direct Protect Warranty complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants generally allege verbal misrepresentation concerning warranty coverage refunds and cancellation policies. Complainants allege during the sales presentation they are informed they have 30 days to try the warranty and if not satisfied they can obtain a full refund if they cancel within the 30 day period. Upon receipt of the welcome package complainants allege they discover undisclosed information regarding the warranty coverage refund policies and cancellation fees. Complainants further allege the company fails to issue refunds does not cancel accounts and in many cases they continue to collect monthly fees although cancellation requests have been submitted. Other complainants allege the company uses misleading and deceptive sales practices including falsely implying they are the customers previous warranty company contacting the customer for renewal when in fact they are not.~~The company responds to some complaints by disputing the complainant’s allegations offering explanations for their actions or by reminding complainants they entered into a legal agreement and the telephone transaction was recorded. In other cases the company refused refunds based on time technicalities or other criteria outlined in the written agreement. Many complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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