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Direct Protection Warranty Service complaints

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505 Corporate Center Drive
Belleville, IL 62221 | Get Directions

(800) 986-3609

https://protectiondirect.com/

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Total Amount in Dispute:
$2,302.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Direct Protection Warranty Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Direct Protection Warranty Service

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5/20/2026

RESPONSE: Complaint was not answered Amount in Dispute: $2,302.37 Amount Settled: $0.00

Customer Complaint

4/24/2026

To whom it may concern My auto warranty company has been giving me the runaround! They refuse to pay me 75 percent of my repairs that I just paid. I live in California and purchased this warranty in 6/26/22. After other repairs in Feb which I was not going to submit to the warranty company as i thought they were small repairs. But I return the vehicle and requested the shop to call claims department as I did try several times but again no answer!! The repairs were recently completed as my vehicle was in the shop for a week! Attached you will find the invoice again their was a runaround from various departments 877-489-2524 not knowing who had my contract then they gave me this number that never answered 888-500-4410. So it was not my fault for their unorganized customer service! I would like consideration on the final job with the following invoice the car went into the shop on April 10th 2026 and completed on April 15, 2026. Here are the repairs attached invoice. Thank you for your consideration in this matter. The warranty company finally called me after the repairs were completed and Angelina apologized for someone giving me the wrong phone number. She stated a number no one answers!! So I don't have this kind of money to pay for repairs when I belive that I would be reimbursed. Why would I have a warranty on my auto repairs and the company say its not approved because I didn't get approval for the repairs but I explained that no one would answer their phone! Thank y Resolution Sought Have the company reimburse me 75 of the repairs and acknowledgement of their poor customers service and not being able to help me file a claim before hand. To be Ethical on what they sold me and do what is right! I am a senior citizen that just retired. I will send you the invoice but cant find where to attach it! Thank you

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