Complaints for Directqlick.com in Newport Beach, CA

3434 Via Lido #300
Newport Beach, CA 92663 | Get Directions

(949) 458-6866

http://www.directqlick.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege that they received unwanted and unrequested emails (spam) from this company advertising its products. One customer said that they attempted to unsubscribe but still received the unsolicited emails. A few customers stated that they purchased specific coins, but learned they were only replicas. One client said they returned the coins but the company would not refund the shipping fees. The company responds by agreeing to remove customers from their marketing lists, but does not address the issue of why the consumer received the email. One customer was provided a refund for their coin purchase. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Directqlick.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Directqlick.com complaints