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DirecTV, Inc. complaints

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2230 East Imperial Highway
El Segundo, CA 90245 | Get Directions

(800) 531-5000

http://www.directv.com

General Support 8 AM-1 AM EST 7 days a week
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Total Amount in Dispute:
$525,219.00

Total Amount Settled:
$0.00

Complaint Experience

23%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege problems relating to contract terms billing disputes descrepencies concerning pre-paid programming. Many of the complaints relate that the company's promotional offers fail to include all of the limitations conditions and penalties that may apply. In almost all cases the advertised promotional pricing is dependent on conditions that are not readily apparent from the advertising. Complainants consider the advertising to be deceptive. Some complain the company fails to send statements in a timely fashion resulting in late fees or that unauthorized amounts of money are charged or debited to customer accounts. Others complain of inadequate customer service and the inability to contact the company to change programming or resolve billing issues.~~The company responds to most complaints by relying on the terms of the contract. In some cases they apply necessary credits adjust programming or otherwise resolve the problems. In many cases the company disputes the complainants allegations and refuses adjustments.

Complaint Closing Statistics

77 complaints against DirecTV, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
46	Refusing to make an adjustment
14	Refuse to adjust, relying on terms of agreement
6	Unanswered

77 complaints against DirecTV, Inc.

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7/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $706.27 Amount Settled: $0.00

Customer Complaint

6/13/2026

I overpaid, my directv, bill. The original amount was $1100, and it only should have been a 110. And that was on April 2nd I contacted them. And I'm trying to get my money back, and here we are 2 months later, and they keep giving me the runaround, they are not returning my money, I need help Resolution Sought Return my money to.Day.I need it

4/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $249.00 Amount Settled: $0.00

Customer Complaint

3/27/2026

My name is Renee, I have been a customer to Direct TV for at least 15 years... I have sent two checks for the amount of 124.55 to pay for February bill and they say they never received them and my bank confirms that they deposited them into my checking account which they printed them out for me . I called numerous times Direct Tv and still no satisfaction on Direct Tvs Account... I called again today and I told the lady the address that is on my bill that is where i sent the two checks one on feb 7 2026 and one on March 10. She then told me that adress is wrong it should haven been corrected to 5007 . I said that was in your error and I have been without Tv over a week now . The two checks were deposited I said , she said we never received them you have to pay again she said .. I told her no . I am aware that AT T is no longer a owner with them and I am getting nowhere for months with anyone... I just became a widow Im 67 lost my husband to cancer and its so stressful going through this , I am hoping you can help me please ... My account number for Direct Tv is 264254005 . Also I received a text from AT T today about sending payment because I am late .... Oh Lord Help ... they no longer are with Direct Tv ....Please try and help me ..Also if they are saying they never received it and I have copies from my bank today who has it ?. Thank you , Renee Resolution Sought The are so unprofessional since I have proof of the checks from the bank I would like them to research them and post the payments ..

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