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Disalvo Mid-South Home Remodeling complaints

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14113 Chapel Ridge Trail
Olive Branch, MS 38654 | Get Directions

(901) 239-6844

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Total Amount in Dispute:
$1,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Disalvo Mid-South Home Remodeling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Disalvo Mid-South Home Remodeling

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6/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

5/20/2024

I hired contractor to install walk-in shower in master bath and hall bathroom. He said it would take about 6 to 8 weeks workers came first 3 to 4 weeks. Then didn't see them unless I called 2=are 3 Daly's in a row. Then they came to about 2 hrs. In March I started calling ever day asking about finishing shower. Installing glass he never respond then he son comes with 1200 cash and tells me glass guy runs off with his money so I need to find a glass co. Myself. Well it cost me 1549.00 more to get glass. He also never painted new bathroom door and other shower has a leak. I want money for what it will cost me. Resolution Sought Pay me what it will cost me to do the work remaining.

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