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Discount and Furniture complaints

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325 East Fordham Road
Bronx, NY 10458 | Get Directions

(718) 220-9596

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Total Amount in Dispute:
$920.00

Total Amount Settled:
$920.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Discount and Furniture closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Discount and Furniture

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3/22/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $920.00 Amount Settled: $920.00

Customer Complaint

3/21/2022

On February the 22nd at 2022 I purchased a black wardrobe closet I was informed that it would be delivered in the next 2 days. It's almost a month now and I haven't received it yet. Every time I call the store speak to the manager or the sales card they keep telling me that it's scheduled to come out this week then when this week come they said imagine the week and when that week comes, they say another week. I still have not received it as of yet I think they do not do business like they should and it's very inconvenient for me to keep taking off for time for my schedule expecting a delivery that never come. Resolution Sought I will like a refund. And I would also like the you to be aware of the way this particular store conduct business which is not professional

Company Response

3/22/2022

Per consumer emailed statin: Thank you for my concerns with this matter, I received my refund today. I would only hope that no more customers would encounter their duplicity in business.

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