Find a reputable business?

Complaints and Resolutions

Discount Automotive complaints

Read Complaints File Complaint View Full Report

302 South Mechanic
El Campo, TX 77437 | Get Directions

(979) 543-7199

http://www.discountautomotive....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Discount Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Discount Automotive

Sort by

8/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

Purchased a 2014 Ford Escape and withing a matter of days of taking possession of the vehicle the front driver door wouldn't latch close. After calling the dealership it was clear that they were going to be no help, and knowing I needed to get this fixed as soon as possible as it is my only source or transportation I took care of purchasing the door actuator and had it installed myself. Which cost $110 for the part then not 3 weeks later both of the back doors, on the same day did the exact same thing as the front door. I went out and did a recall check and it turns out that a safety recall for the door actuators on the 2013-2015 Ford Escapes went out in January of 2017. The recall # is 16S30. My complaint is that this company is a car dealership amd they seem to have little regard for making sure the vehicles they sell are safe. I literally almost fell out of the vehicle while driving down the road because my door just didn't latch and wouldn't latch. Thank God I had my seat belt on. Resolution Sought I would like this company to take this vehicle back and give me back the vehicle I traded in. And then be required to do a recall check on all future vehicles they sell, and have any recall issues fixed prior to selling the vehicle.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile