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Discount Central Online complaints

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219 West 24th Street
Los Angeles, CA 90007 | Get Directions

(888) 944-6222

http://discountcentralonline.c...

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Discount Central Online closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Discount Central Online

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10/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $89.99 Amount Settled: $0.00

Customer Complaint

9/21/2023

Order Number: 21-10204-78286. Date Purchased: June 23, 2023; Received June 29, 2023. Item Purchased: Scytek ASTRA A4.2W Car Alarm System With Engine Remote Start LCD 2-way Remote. Purchased from discountcentralonline. Remote control with screen died, it is not functioning. Contacted via email and their response is as follows: " You can return everything for repair only, you are no longer qualified for refund or replacement. Please let us know so we can send you an RMA#." All I request is another remote with screen, as the other remote without the screen functions properly with alarm. I would have to pay the professional alarm installer $100.00 USD for removal of entire alarm and another $100.00 USD if they send another alarm. This is not a resolution I want to deal with. I can send the defective remote control with screen to discountcentralonline and they can repair or send me another remote control, as previously requested. They do not answer the phone numbers and just respond with a blanket response. Resolution Sought I would like for discountcentralonline to send me a remote control with screen that I can program and use with the alarm that was purchased. If this is not possible, then they can send me another Scytek ASTRA A4.2W Car Alarm System With Engine Remote Start LCD 2-way Remote. Warranty policy: Per Discount Central Online Policy: Applicable for items purchased more than 30-days but not later than a year. Brand new: All purchased brand new products have 1 year warranty from DiscountCentralOnline.

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