Complaints for Discount Gold Brokers, Inc. in Encino, CA

4924 Balboa Blvd. Suite 632
Encino, CA 91316-3402 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege purchased orders of precious metals or coins are not delivered. In some instances consumers pay thousands of dollars to receive shipment of their purchase within 10 days. When the shipments do not arrive and complainants contact the company they do not receive any explanation for the delay and refund requests are denied or ignored. Recent complainants allege the company does not answer calls inability to leave a message and some indicate the company is no longer at their reported address. ~~The company responds to some complaints by sending shipments or providing tracking numbers to track shipments.~

Complaint Closing Statistics

0 complaints against Discount Gold Brokers, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Discount Gold Brokers, Inc. complaints