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Discount Tire & Service Centers complaints

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1647 West Redlands Blvd.
Redlands, CA 92373 | Get Directions

(909) 798-2393

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Total Amount in Dispute:
$3,228.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Discount Tire & Service Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Discount Tire & Service Centers

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2/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,228.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

I was misinformed of the additional cost . The guy came to me with a story saying the price fir everything would be around $2100plus dollars then he went back into the establishment and told me he gave me the wrong paperwork ( which he recalculated) amount. So now he tells me its $2968.54, He referred me to another company to assist with payment saying payments would start in 2 months. I called the company pmts began 1/29/2024 amt $605 if full amt not paid by 4/22/24 the charges will go to $7,000 plus. I was not told this. If i would have known never agreed to the work. I just went in for tires Resolution Sought To get reimbursed $1000. 00 of my money back because i was definately misinformed. I am an senior citizen 68y, African American and Female

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