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Discount Tire Centers complaints

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20333 Hawthorne Blvd.
Torrance, CA 90503 | Get Directions

(323) 721-3105

http://www.discounttires.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Discount Tire Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Discount Tire Centers

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6/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

5/17/2021

Took my can in for a oil leak on 8/21/20. It was confirmed to be a crack oil gasket, Saleperson unsure me that they can fix it here at this center. On 8/22/20 I pick up my car and everything was fine I paid 1336.90. On 05/04/21 I notice an oil leak I took my truck back to the shop too have mechanic check for the oil leak it was confirmed that it was from a crack gasket so it was under warranty and they can fix it. On 05/06/21 I pick up my car it sound like it was broken the car idles higher than before an engine light came on. The next day I took my car to a different shop I had to pay 1549.41 for them to fix what Discount Tire Shop mechanic broken they used old hearts the different vehicle would cause my vehicle to have problems. Resolution Sought I would like to be reimbursed for the money that I put out and I would like to be paid for the pain and suffering from the time for me not having my car especially during this pandemic

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