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Discover Auto Center, Inc. complaints

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790 South Erie Blvd
Hamilton , OH 45011 | Get Directions

(513) 868-3800

http://www.discoverautocenter....

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Total Amount in Dispute:
$4,165.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Discover Auto Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Discover Auto Center, Inc.

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11/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $165.00 Amount Settled: $0.00

Customer Complaint

10/21/2025

Bought a car through Discover that is used as is vehicle assuming the car still would have all the proper inspections and at least be road ready! After having the car for 48 hours the check engine light came on so I took the car back to them to have it checked. After they took a week to look at the car they finally called and said the car needed a mass air flow sensor and it had a shake to the engine so it would need a motor mount. They charged me for the air flow sensor and wanted to charge for the mount mount but I declined. I feel this situation is very unfair to any customer. Their cars should be thoroughly checked before they are being financed. Now I have a vehicle that still needs repair work and they won't help but expect me to make my payments. The sales person Lance is very rude and not worthy of employment. He would not help me even after multiple attempts to get my car taken care of. He feels they can hide behind a as is clause even though there is a such thing as a lemon law or the Ohio consumer sales practice act which states the if a dealer fails to provide written disclosure information or if the car has a significant defect that is not corrected after several attempts buy my be eligible for a refund or replacement. All I'm asking for is the money back that I paid for the mass air flow sensor repair and the motor mount to be fixed to avoid damage to the engine. Their mechanic diagnosed the vehicle and repaired the sensor. 18yrs old 1st car! Sad experience! Resolution Sought Fix the motor mount and refund any money paid for repairs and do better as a company with customer service because without customers you don't have a business

2/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

1/10/2024

I bought a 2013 Chevy impala LT from them and the same day it broke down. I got it towed back to their shop and they charged me $700 for repairs after already paying $1300 than a week later it broke down again turns out it had a blown head gasket which means they never fixed the problem this business needs to be shut down immediately Resolution Sought Refund my money, correct repairs were not made. And, Pay me for me pain and suffering and shut down their business

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