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Discover Financial Services complaints

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PO Box 17019
Wilmington, DE 19850 | Get Directions

(800) 347-2683

http://www.discover.com

We're available to help you 24 a day U.S. 1-800-DISCOVER
Outside U.S. 1-801-902-3100

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Total Amount in Dispute:
$45,878.00

Total Amount Settled:
$0.00

Complaint Experience

41%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

22 complaints against Discover Financial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
14	Refuse to adjust, relying on terms of agreement
6	Unanswered

22 complaints against Discover Financial Services

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7/16/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $99.99 Amount Settled: $0.00

Customer Complaint

6/25/2026

I filed a dispute with AVG's March 18, 2026 charge on the basis that I had cancelled the service in 2025. Discover sided with the merchant is spite of the evidence I supplied over the next two months with temporary credits followed by charges, with the net result of me paying $99.99. Then on June 14, 2026 I was informed the dispute was resolved in my favor; bust the payment was not refunded. Resolution Sought I want my payment refunded.

Company Response

7/6/2026

Update 7/23/26 We have completed our investigation into the concerns raised in your correspondence and have provided our response directly to the consumer via phone. As your correspondence did not include consent from the consumer for us to release information to you. ________________________________________________________________ We are currently investigating the matter. Discover will respond directly tp the consumer about our investigation.

12/23/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $358.09 Amount Settled: $0.00

Customer Complaint

12/11/2025

Summary today 12/04/2025 uber temporary charges that are always refunded at once upon cancellation of a ride are not being refunded; this depleted my balance. The missing money amounts to 358.09 usd. See screenshot. 2025 12 04 through t mobile national relay service called discover at 18777371931 transactions 8 to be reversed by dec. 12! A card freeze was removed upon id verification. The reason behind the freze was not explained. 2025 12 05 balance after reversal 360.63 usd 2025 12 08 hello, on 12/04 discover informed me that these transactions, temporary holds that depleted the balance in my account, would be reversed by 12/12. This is 8 days after my balance was withheld. These temporary holds normally disappear from my balance at once once an uber ride has been cancelled by uber because they did not find a driver. Could you ask discover to compensate me for the fact that: 1. The entire balance was depleted by the transactions thus leaving me without money? 2. discover is leaving me without money for an entire week this is not the first time that discover puts me in a difficult sutuation - see bbb id 22574727. Back in november of 2024 discover refused to send a replacemet Resolution Sought Immediate reversal of uber temporary holds:358.09 usd

Company Response

12/17/2025

As your correspondence did not include consent from the consumer for us to release information to you, Discover will respond directly to the consumer about our investigation. If you would like to receive a copy of our response to the consumer, please forward a copy of their consent to us. Please include the consumer name and the Discover Case #: (DCC- 009400798). Discover Financial Services PO Box 17019 Wilmington, DE 19850 Email: [email protected] Phone: 1-800-983-1265 Sincerely, Discover Executive Office of Customer Advocacy

Customer Rebuttal

12/18/2025

I HAVE RECEIVED CORRESPONDENCE FROM THE BUSINESS.

Company Final Response

12/22/2025

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