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Discovery Bank complaints

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13436 Poway Rd
Poway, CA 92064-4714 | Get Directions

(858) 413-4300

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Discovery Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Discovery Bank

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9/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/19/2025

Good day, I received a credit card from Discovery Bank in January; however, I have been unable to access both the card and my account since then. All the required documents for account verification were submitted nearly a year ago, yet I have not received any assistance in regaining access. This situation has created significant challenges for me, particularly in securing employment and accommodation, as the credit checks conducted are negatively affecting me. Additionally, I have received threats of being handed over to a collections agency, despite no support being provided to resolve the access issues. I kindly request urgent assistance to restore access to my account and resolve this matter promptly. Thank you for your attention. Kind regards, Resolution Sought I respectfully request that Discovery Bank urgently restores full access to my account and credit card. Additionally, I seek appropriate compensation for the inconvenience, financial difficulties, and negative impact on my credit profile caused by this delay. I trust the bank will take immediate action to rectify this situation. Thank you for your attention to this matter. Kind regards

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