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Dismuke Recovery complaints

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5055 Oakley Industrial Blvd.
Fairburn, GA 30213 | Get Directions

(470) 282-1727

http://www.autorecoveryandtran...

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dismuke Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dismuke Recovery

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7/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

7/5/2023

The tow truck driver drove through my side yard (in between other cars and along side the pine trees), towards my shed that is in my back yard, then past the shed (further into the back yard), to get the car he was towing. After retrieving the car he then pulled further into the yard again and went in between the cars and the pine trees in my side yard to get back out of the driveway. He dug the "yard" up in different places while taking the car illegally (with no permission to enter my "yard"). I have pictures and a video of the yard. I have also talked to Dismuke Recovery in Lawrenceville about the issue and she made me aware there are cameras on the tow trucks. Resolution Sought The company should have to pay to fix the mess they made and for me having to ask for something to be done that should have never happened to begin with.

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