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District Dogs Clarendon complaints

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2820 Wilson Blvd
Arlington, VA 22201 | Get Directions

(703) 888-0528

http://www.districtdogs.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against District Dogs Clarendon closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against District Dogs Clarendon

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10/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

10/2/2024

I have a rare 18 month old Puli, He is a breed that grows cords or dreadlocks, My complaint Isabel, his cords are coming out I have a gallon size hefty bag that is full of his locks that have come out and they will not acknowledge me, now at all because I'm making complaints, The person that did his hair is Alisa, After my fourth for fifth visit, there asked Alisa to contact me after my dog was groomed and I waited and she didn't call them. I spoke to the manager there. I emailed them I called. Alisa No response to what I said at all and I finally talked to the manager again and he had nothing to say totally unprofessional totally disrespectful and I need to get this out there I paid in the neighborhood of $400 to $500 total for the visits that I had, And now my dogs hair is coming out and they all of a sudden want knowledge me at all. That's a huge problem. I need to know why my dog hair is coming out and why his cords were done so poorly For them to fall out. Resolution Sought Take accountability for what they did to my dog, This is not about money. This is about customer service being professional, doing your job the right way, and not falsifying your abilities.

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