Complaints for District Service Center in Culver City, CA

10736 Jefferson Blvd, Suite 210
Culver City, CA 90230 | Get Directions

(800) 335-9198

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complaint alleges receiving a telephonic solicitation to a new employee, the solicitor indicated that the price of the toner was going up and they should re-order. The new employee did place the order, but the customer explains that they requested that this company cease contacting them in the past and that the company charged $30 for shipping one toner. The company responds by issuing a credit and placing the company on the do not call list.

Complaint Closing Statistics

0 complaints against District Service Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

District Service Center complaints