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DistroKid LLC complaints

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34 3rd Avenue # 183
New York, NY 10003-5504 | Get Directions

(415) 763-8213

http://www.distrokid.com

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Total Amount in Dispute:
$20,602.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against DistroKid LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against DistroKid LLC

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1/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20,401.72 Amount Settled: $0.00

Customer Complaint

12/6/2023

I have been trying to withdrawal my earnings from Distrokid which is $20,401.72 for 3+ months now and I can't cancel my withdrawal through my account with Distrokid and I haven't had any response when I submit a request to get help or a solution. Distrokid is a distribution company for artists to upload their music across all platforms. Resolution Sought Revive my earnings from Distrokid ($20,401.72)

2/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/18/2023

In September, Warner Chapel Music filed a takedown of our EP, As Fine As You. Our EP featured a cover of Jersey Giant by Tyler Childers. Through our distributor (Distrokid), we purchased a license for the song before we released the EP. Also, our EP featured multiple songs that were not covered, and they were also pulled from every streaming service. This was disturbing because we purchased a license through our Distrokid distributor, so this exact thing wouldn't happen. We reached out to the claimant after showing them our purchased license they requested our EP be reinstated without delay. However, this was multiple weeks ago, and still, it has not been re-uploaded by Distrokid. We also have had no contact with them and have not had a single email responded to. This is very concerning because the song blew up on tik tok and caused the song to skyrocket from 30,000 streams to 160,000 in just a few days. Please recognize the value lost by having the cover stripped from our discography while people went out of their way to find the song on streaming services. On top of that, the songs on their EP that were originals were gaining a lot of traction due to searches for the stream. The opportunity to maximize streams has quickly fallen to a low as now there are a handful of covers of the song on streaming. The claimant also only requested a takedown of the song Jersey Giant, but Distrokid removed every song on the EP without request. Resolution Sought I want compensation for the months our songs have been removed, but even further than compensation, I would like all of our songs to be reuploaded to every store with the correct streams before it was removed.

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