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Dixxon Flannel Co complaints

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7200 South Priest Drive
Tempe, AZ 85283 | Get Directions

(877) 874-2013

https://www.dixxon.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dixxon Flannel Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dixxon Flannel Co

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4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

I received multiple emails on Friday March 8th 2024 offering multiple items for $18. When using the link provided the item was priced at $41.99. I emailed the company asking how to get the sale price. The email I received in response stated the email was an error and the price was $18 off the original price not a sale price of $18. I responded and told them I understood it was an error, but it was an error on their part and they had offered the item and advertised it at $18 and they were legally bound to offer it for that price for anyone That wanted to purchase it. I asked them to provide me a link or a code or something to be allowed to purchase for the price they had advertised and they quit responding. I still have the emails showing the sale price offered as well as the emails between me and the company . Resolution Sought Provide the products for the price offered in the email and if the product is no longer available and the appropriate size offer a comparable item for the $18 as advertised

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