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DJ Sir Charles Entertainment & Promotion complaints

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4520 Pine Street
Smyrna, GA 30080 | Get Directions

(678) 620-5880

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Total Amount in Dispute:
$575.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against DJ Sir Charles Entertainment & Promotion closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against DJ Sir Charles Entertainment & Promotion

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11/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $575.00 Amount Settled: $0.00

Customer Complaint

10/20/2021

This individual was hired to perform services in October 7,2021. He didn't he was late claiming he got lost for starters. He couldn't get his equipment to work. He had the wrong songs. We had to use a cell phone and blue tooth speaker. He only played a total of seven songs. One wasn't even on the list. He was rude to the hostess and wedding director. He was very unprofessional. We had to practically beg for monies to be returned. He should refund us all our money, because you really stressed the Bride and groom out. You delayed our wedding and reception. Resolution Sought Refund the rest of my money.

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