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DJ's Auto Repair complaints

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6103 Carnegie Drive
North Little Rock, AR 72117-1601 | Get Directions

(501) 834-3000

http://www.djsautorepair.com

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against DJ's Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against DJ's Auto Repair

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3/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

2/24/2022

I had a motor replacement about a year ago it took over 6 months originally. After having the truck back for about 6months it broke down again. I took it back to djs where I was told the motor was bad again. They honored the warranty but its been 11 weeks and yesterday and I found out they had all the parts but haven't started working on it. It was suppose to be quick but it hasn't been. Ive spent an extra 3 grand on a rental vehicle that they should be paying. I only had the motor replaced due to a divorce and the courts not allowing me to make any purchases on credit. The divorce is over now and im officially broke where I cant even afford to pursue them. Im at their mercy and it is not fair at all. Resolution Sought I just want it fixed like they said. They said last week it would be finished but yet its not even being worked on yet. I would love to have a refund but I have no way to pursue it. I also had rear struts replaced it cost 800$. I then paid weber auto 700$ to replace them because djs never did. He sent me photos of the 2 different shocks where the had started but never completed.

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