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DMP Auto Service LLC complaints

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9020 East Franklin Street
Mt Pleasant, NC 28124 | Get Directions

(704) 315-0131

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Total Amount in Dispute:
$2,400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against DMP Auto Service LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against DMP Auto Service LLC

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6/1/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

2/16/2023

I took my car to their shop they said they'd be done in 3 weeks it's been four and a half months and now they're asking me for more money. I've been homeless because I moved from Ohio I broke down at route 73 and it's costing me $91 a day for a motel room that was okay for 3 weeks but four and a half months I spent everything I had in the bank still don't have my car back unable to go to the job that I intended on when I came down here from Ohio I do whatever it takes to put a roof over my head right now and I eat out of the food bank I just need my car to get to work please. Resolution Sought Get my car back

Company Response

3/14/2023

We did originally inform customer that this was a 4 week job; however, it was delayed due to the Machine Shop also being behind on their jobs. Every time he came into the shop for an update, he was aware that this was not our fault and appeared to understand without any concern. As to asking for more money, we never asked him for more. The set price was $2400, he gave a $1200 deposit and was to pay balance upon picking the vehicle when completed. We actually gave him money every time he came into our shop letting us know he did not have any food to eat. He got upset when I refused to give him MORE money when he came in with another individual, who also smelled like alcohol. At the end of February, repairs were finally completed. He was notified. He came to the shop, under false pretense of "checking the motor" to make sure all was completed, the keys were in the vehicle, so he jumped in the car and took off without paying final bill of $1200. I called the local Police Department and made a Police report. At this time he has the vehicle and owes us a balance of $1200.00.

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