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DMV Recycling, Inc. complaints

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9115 Digital Drive, Unit 2
Manassas Park, VA 20111 | Get Directions

(571) 234-6954

http://www.scrapcatprices.com

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Total Amount in Dispute:
$2,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against DMV Recycling, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against DMV Recycling, Inc.

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9/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

8/12/2021

DMV recycling buy scrap cataylic converter how there process work you look up the cataylic converter part number on DMV site for a quote amount. After that the customer will receive an email with the quote amount and instructions on mailing in your cataylic converter so you can be paid by bank transfer or check mail. My package was received by Jones at the front desk. My point of interest is Tron Parker who confirmed by text message that my package has been received on August 9, 2021 but you received anything no payment or response. Tron Parker is the oversee of the transaction concerning emailing quote and payment I contacted him, but no response. DMV main number 571 234 6954 Tron Parker number 571 833 8809 Jones number 571 833 8807 Resolution Sought I would like to be paid for the quote amount I received I've email of the whole transaction

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