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Dohm Well Drilling, Inc complaints

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55100 M 51 N
Dowagiac, MI 49047-9664 | Get Directions

(269) 782-5818

http://www.dohmwelldrilling.co...

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Total Amount in Dispute:
$7,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dohm Well Drilling, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dohm Well Drilling, Inc

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12/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $7,500.00 Amount Settled: $0.00

Customer Complaint

12/3/2021

I hired Dohm Well Drilling to dig me a new well. when he was done and I tried it out it was all rusty. I asked him what I should do and he said run the water for awhile to flush out. One month later running my water it is still rusty. When I called him about it he told me to get a eater Softener, I said why didn't need one before. He gave me a lot of mumbo jumbo to get out of it. Then I basically said your not going to fix it our you. He said Nope and hung up on me Resolution Sought Just to have the crystal clear water I used to have ASAP

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