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Dolce Electric Co complaints

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625 West Southern Avenue Suite E239
Mesa, AZ 85210 | Get Directions

(480) 434-0777

http://www.electriciansmesaaz....

Monday through Friday 8:00 AM until 5:00 PM
Saturday and Sunday 8:00 AM until 5:00 PM

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dolce Electric Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dolce Electric Co

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10/13/2026

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

9/17/2026

Anthony, the company owner, collected a total of $13,265 from me, but the project remains unfinished after repeated delays, broken promises, and missed appointments. The scope agreed upon in June 2026 included replacing the existing subpanel with a new 125-amp, 24-circuit subpanel; installing conduit and wiring for a new pool-equipment subpanel for a future hot tub and sauna; upgrading that subpanel from 70 to 90 amps; and installing conduit and wiring for a dedicated 20-amp sauna outlet. On July 22, Tony texted that the pipe work and pool-equipment subpanel were installed and that he only needed to pull the wiring the following week, so I paid the remaining $9,000 balance. He did not return. On August 13, he promised to come "next week," and on August 20, he said his truck had broken down but would be fixed that day. On August 25, he stated that only pulling wires through the underground conduits remained and estimated that approximately $2,000 of work was still incomplete if I hired someone else. Because I had to find another electrician, I requested a refund. On September 3, Tony said a refund check would be mailed the following day, but it never arrived. On September 12, he asked for my Cash App QR code so he could send the refund electronically, but no payment was received. I have saved all written communications documenting these statements. In my experience, withholding payment for unfinished work while repeatedly promising a refund and failing to provide it is extreme Resolution Sought I need a refund. Tony is withholding unearned money from me

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