Find a reputable business?

Complaints and Resolutions

Dollar Rent A Car, Inc. complaints

Read Complaints File Complaint View Full Report

PO Box 26120
Oklahoma City, OK 73126 | Get Directions

(800) 800-5252

http://www.dollar.com

Monday through Friday: 8:00am to 5:00pm CST

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$35.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dollar Rent A Car, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dollar Rent A Car, Inc.

Sort by

4/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $35.00 Amount Settled: $0.00

Customer Complaint

3/27/2024

I reserved a car for pick at the Hartsfield-Jackson Atlanta International Airport for 9:00 am on Friday, February 23, 2024. After waiting online almost an hour I was given an E car because the car I reserved was not available. The car I rented car was given to me at 70 and I returned it at that percentage. However, the company is charging me for a refill stating that the car was given to me at 100. This information is totally incorrect as I saw on the screen of the car that it was at 70 and the man at the checkout station also confirmed it was at 70 and told me return it at 65-70. When I returned the car, there was no one to check the car in and give me a receipt. I've tried to reach out to them to correct this but I keep getting a computerize response stating that there's is nothing that can be done and the charges are valid. Resolution Sought The $35 charge should be reversed because I returned the car within the percentage that I received it. I believe this is the error on their behalf.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile