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Dollar Shave Club complaints

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P.O. Box 5688
Santa Monica, CA 90409 | Get Directions

(310) 975-8528

http://www.dollarshaveclub.com...

Contact Dollar Shave Club, Inc. at (866) 223-2780.

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Total Amount in Dispute:
$76.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Dollar Shave Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Dollar Shave Club

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3/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $13.05 Amount Settled: $0.00

Customer Complaint

2/10/2023

finally received new handle and blades after waiting more then a month. Unable to install new blades into handle. Would like to Resolution Sought would like to get new set of handle and blades or i will be forced to cancel.

2/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/18/2023

I received my latest shipment of razors, but only three razors were placed in the container. I would like to receive the fourth razor that was inexplicably not in the plastic container. Thank you. Resolution Sought Please send me the missing razor.

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