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Dollar Tow complaints

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4350 Pell Drive #130
Sacramento, CA 95838 | Get Directions

(916) 929-7323

http://www.dollartow.com

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Total Amount in Dispute:
$687.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dollar Tow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dollar Tow

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3/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $687.00 Amount Settled: $0.00

Customer Complaint

2/10/2022

My car was stolen and recovered it was towed to Dollar Tow, which charge daily but are closed on weekends it was towed on the 27 Jan I called them on Jan 29 the tow fee was 287 I was asked to come back Monday after am the tow fee was 687, now they're asking me for the title and 708,00 to stop the tow fee. Resolution Sought I would like my vehicle return to me at the amount stated on Friday 287 since they were closed on weekends when I went to pick it up.

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