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Dollar Tree complaints

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500 Volvo Parkway
Chesapeake, VA 23320-1604 | Get Directions

(877) 530-8733

http://www.dollartree.com

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Total Amount in Dispute:
$466.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

26 complaints against Dollar Tree closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
26	Unanswered

26 complaints against Dollar Tree

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4/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $53.30 Amount Settled: $0.00

Customer Complaint

3/29/2024

On dollar tree online they are FALSELY ADVERTISING series 4 doorables and sending out series 5 doorables instead. They claim it's stated they are series 5 but NOWHERE does it state that. They are advertising series 4 and mailing out series 5, which by definition is false advertising! Resolution Sought I want a refund and then to take down the listing because I am not the only person that this is happened to.

4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

Tried to shop at the Sollar Tree on March 24th at 11am, store was a mess and aisles were loaded with merchandise that were not on the shelf they were still in the case. The only person working at that time was an associate running the register. Lines were back up down the aisles. Its already hard for disabled people to navigate the store, especially when they are clean. I tried calling the Corporate office about the problem all I got was the run around . The 800 number does not connect you to a hr person. They use outside company to take complaints. Resolution Sought I would like this company to start taking the complaints seriously. If they don't someone will eventually be hurt in their stores. Thank you

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