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Dolphin Truck Driving School complaints

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4820 South Eastern Avenue Unit O
Commerce, CA 90040 | Get Directions

(800) 234-0515

http://www.dolphintrucking.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dolphin Truck Driving School closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dolphin Truck Driving School

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8/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/28/2022

This school is a scam, they lie to people. Also, you have to complain to the school and tell them why are they sending people to the DMV without completing their on the road training. When you do call to speak with someone at the office they never resolve students problems.. they ignore students when students complain about the instructor/ Teacher he's been abusive, the instructor threatened students with his Jail background n students get intimated by the instructor. In other word teacher n instructor at dolphin trucking school constantly threatened students n also instructor constantly cherry pick the students the instructor want to teach n the rest of the class automatically the instructor fail them n do not train the students so students fail when the students have their dmv test date. Not enough training on the road or with the driving skills n very very unprofessional n very very unhealthy place. Equipment are never clean, and I got covid going to the school. When I got better, from covid the school told me I can not go back to school because my training was over when I got sick with covid and could not go to school for 2 weeks. I am very upset and very disappointed because I feel like the school set me up to fail and never get my class A license. Very unprofessional and also the school lies and scam people and not train well their candidates. Resolution Sought All I want is to be train professionally and finish my school, so I can graduate and pass my dmv test date. How can I go to my dmv test when I was not train well and not prepared for the road. Also, If I can't rate this business. I would give this business a minus 10 for scamming people and not training people well enough and set people up to fail so people continue to waste more money with the school.

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