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Domestika Inc complaints

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2001 Addison Street Suite 300
Berkley, CA 94704 | Get Directions

(415) 796-2531

http://www.domestika.org

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Total Amount in Dispute:
$252.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Domestika Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Domestika Inc

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6/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $125.00 Amount Settled: $0.00

Customer Complaint

5/7/2025

They charged me for an annual membership without my consent. They didn't send any reminder nor a receipt for the charge. They went as silent as possible to make that charge I only found out that my money was missing when I tried to pay the bill. Even though I requested a few hours after their charge they said they don't do refunds their cs dept did not respond after telling me that. Resolution Sought I want my money back pls. It is a huge amount for us in the Philippines. I felt rob while I was sleeping.

2/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $126.84 Amount Settled: $0.00

Customer Complaint

1/17/2025

My Autistic daughter signed up for a 30 day free trial of Domestika, which actually cost $1.86, without my knowledge, as she has reading disabilities she did not read that following the free trial Domestika would automatically convert to an annual subscription of $126.84. I had unfortunately left my debit card on my desk. So she used it, having see me use it. I have sent 10 plus emails to Domestika explaining the situation and requesting a refund without receiving a reply apart from a form letter referring me to their return policy which is "No Refunds" Resolution Sought As we have not downloaded the Domestika Software and given the circumstances I would like a full refund.

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