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Dominion Energy complaints

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7500 West Broad Street
Richmond, VA 23294 | Get Directions

(800) 251-7234

http://www.dominionenergy.com

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Total Amount in Dispute:
$11,054.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Dominion Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Dominion Energy

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8/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $982.26 Amount Settled: $0.00

Customer Complaint

7/9/2024

They over charge us each months' bill, it is now $982.26 we know win they read from street they give us other bill from 101 105 not Pat bill mo they say kwh we out town each mo. We ask go too house check meter there will not we ask too come me line from pole put some where elp they will not come we don't know why. Mike bill low our line an 105 on same line people at 105 not pay bill mo case meter no work please help us at 103 south van e st whitakers nc 27891. .we pay by state an now went back up too. We told the pole was here win we move here an 2021 year read from street can go bad with no ever thing up date.an house an out door thank you for this Resolution Sought Come and move line an put some where else, so bill can low. An check house at address at 105 an 102 see what going win read meter we get high bill each mo. We thint evere on this address we pay ever month. Thank you the man called an give us no but no one came out here.

7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $72.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

Dominion power owes a refund and they don't want to pay me. Resolution Sought Give me my refund like they said they would.

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