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Dominion Energy complaints

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7500 West Broad Street
Richmond, VA 23294 | Get Directions

(800) 251-7234

http://www.dominionenergy.com

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Total Amount in Dispute:
$10,072.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Dominion Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Dominion Energy

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7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $72.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

Dominion power owes a refund and they don't want to pay me. Resolution Sought Give me my refund like they said they would.

9/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

Dominion power came to my property destroying my property with several bucket trucks during the wet weather ruts that are like 3ft deep they took my personal property over 15 square of shingles architectural are they made it to where I can not use my property they also destroyed my personal property I twisted my ankle in the process walking my pet because of the ruts are so deep and I have not been able to use my property since that day in that area and which is the main entry into my property I have not been able to continue my work that I need to get done ASAP. Resolution Sought Fix repair property landscaping and reimburse speed for the damages and the loss of my property usage and the shingles that were destroyed and other materials.

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