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Domino Window Cleaning complaints

860 West 181 #23
New York, NY 10033
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(917) 863-0177

http://www.dominowindowcleanin...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Domino Window Cleaning closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Domino Window Cleaning

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1/15/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/15/2022

The window repairman who had come to my home to repair an unbalanced window, had come late and then complained that it was too dark for him to see. Common sense would have told him he needed a flashlight. He locked the window that needs repairing, and gave no forewarning not to open it. When I did, the upper window dropped. The repairman then got highly upset, and started using vulgarity. I asked him to stop arguing and that I was paying him for the job. He rudely was slinging my step ladder around. He then said he was double parked. I told him that wasn't my fault and he should have waited or try to find a parking space. He then tried to make me give him twenty five dollars, when he did nothing but left the job undone. I told him that I wouldn't pay him until he had finished the job. He then said that he was going down to see if he could get a parking space, and get a flashlight. He never returned, nor gave me any notice of whether he would return or not. I text him the next to express my feelings about his being unprofessional and responded very nasty, by telling me to go "f**k myself, and called me an idiot. Resolution Sought I just want an apology. Being he didn't do the job, which he wanted $275.00 for. I didn't pay him of course. It seems that he felt he be or talk condescending to me, because I was African American. This should go on file. He seemed to have irritated in that I told him, that his attitude and unprofessional behavior, gives his company, a bad name.

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Company Response

1/3/2023

That man tried to called me to come and close window. His top sash was foul down. He is disgusting man visit his apartment and see how he leaving. I have tald him to clean up all around windows to give me free access to work. The apartment is dark and no light at room terrible dirty place. He is just poor man and he does not have money to pay. So I tell him I will try to close window and lock it. It was a difficult to pull up sash because was stuck when felt down. I closed and tell him need to change the balances. He asked how much will cost. I tell $ 275.00 but now you owed me just $25.00 because I came to close window not repair. He went approach to window and open/ unlock window and the top sash feld down. I tell him what did you do. He said I did not tell him do not open window. I was upset try again to close but it was deep stuck and I tell him sorry, my car is double parking. it is not parking around. I closed your window, you did not paid me $ 25.00 and unlock window. I will not close it again. it is stuck. I can not and I left. May be I will be back.The apartment smoked by marihuana all disgusting and garbage (Go and take a look ). I new it. He will not pay for work be done $ 275.00. That why he is comlpaned. I remember one year ago I did repair other window and he paid less for $ 35.00 than it was estimated that why he call me back .

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