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Domino's Pizza complaints

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216 South Mill Street
Dalton, OH 44618 | Get Directions

(330) 828-0238

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Total Amount in Dispute:
$19.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Domino's Pizza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Domino's Pizza

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7/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $18.52 Amount Settled: $0.00

Customer Complaint

6/28/2022

I ordered 3 pizzas, all of which were extremely thin crust and crisp, crunchy. They were suppose to be normal hand tossed pizza. after called them 5 times with no answer I drove back to the store to ask them to remake them because we would not eat them. The manager Paul that I spoke to proceeded to fight with me for over 15 minutes that the pizzas were perfectly made because he did them himself. He then proceeded to bring an uncooked pizza to the counter and put It in my face and sarcastically asked if I wanted him to remake it so it could turn out the exact same. I proceeded to get an attitude and tell him that I have been coming to the same dominos for 10 years and have never had a pizza messed up and then he proceeded to lean over the counter yelling at me and told me it could get the fuck out of his store. Resolution Sought Refund or free pizzas. As well as take care of the manager Paul and his customer service. I have never been treated with such disrespect at a place.

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