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Domino's Pizza, Inc. complaints

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30 Frank Lloyd Wright Drive
Ann Arbor, MI 48105 | Get Directions

(734) 930-3030

http://www.dominos.com

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Total Amount in Dispute:
$76.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Domino's Pizza, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Domino's Pizza, Inc.

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11/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

10/21/2025

My Domino's Case Number - 8132969 I have ordered some Pizzas from the Domino's Website on September 27, 2025 the pizzas costed $54.32 once I have received the pizzas I have noticed that My local Domino's location didn't even cut the pizzas and the pizzas was undercooked Also The Pizzas had no sauce (As Shown in The Picture) so I obviously called the Domino's Service Team about this issue and requested a Domino's gift card of the amount of $55 they said to me to just wait until my local Domino's location to contact me so they can be able to resolve my issue. A week has passed and no contact from my local Domino's location so I contacted the dominos service team again to let them know that my local Domino's didn't contact me then the service team reply back saying that they did receive a response on their systems from my local Domino's saying that they willing to offer credits then the domino's customer service said to give it 3 days at max if they don't contact me then contact the domino's service team and we will resolve this issue so after 3 days and still no contact from my local Domino's again so I contact the domino's customer service again explaining my issue then the domino's customer service place me on hold while they try to get that $55 Domino's pizza gift card that I had requested for. After some time has passed the customer service got back to me saying the best they can do is a $25 Domino's gift card. Resolution Sought I just need Domino's to give me a $30 Domino's gift card for the constant inconvenience.

4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $45.55 Amount Settled: $0.00

Customer Complaint

3/28/2024

I placed an order at 5:59pm it is now as I typing this, 8:20 pm. I have called the location at 241 Rockaway Blvd. over 6 times. At one point I was on hold 50 mins on my phone and then over 30 mins on another phone. My order number is #3991. This was an order I placed for my two minor children to eat over 2 hours ago and I cannot get anyone at this location to pick up the phone and the tracker states my order was being prepped at 5:59pm. I have had to constantly call customer service about this location and I have complained. Resolution Sought I need a Full refund and a call from corporate acknowledging the failure of management at this location. I have never been compensated for the number of deliveries that are always late but 2 hours and 30 mins and counting is absolutely ridiculous.

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