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Don Farr Moving & Storage complaints

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4920 Buttermilk Hollow Road
West Mifflin, PA 15122-1108 | Get Directions

(412) 469-9700

http://www.donfarrmoving.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Don Farr Moving & Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Don Farr Moving & Storage

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11/3/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/12/2021

On February 15, 2021 Don Farr move my belonging from one location to another. When I finish unpacking my belongings there were things missing I notified Don Farr regarding the missing items and damaged to my living room and bedroom furniture. They told me to fill out a form which I did. They kept annoying my calls Resolution Sought I would like to be reimbursed for the missing items items and damaged to my furniture.

Company Response

10/22/2021

We are writing in regards to your Presentation of Loss/Damage Claim filed as a result of your relocation from Pittsburgh, PA to Pittsburgh, PA on February 15, 2021. Respectfully, we refer you to the enclosed copy of your submitted claim form as post-marked June 14, 2021 to include a copy of the envelope in which the claim form was mailed. We are also including the Claim Filing Procedures/Instruction brochure which was included in your claim packet detailing the filing requirements. These requirements were in fact repeated several times and also in the initial estimate provided to you prior to the relocation. Please direct your attention to the highlighted area at the top of the claim form where it clearly states & highlighted "LOCAL & INTRASTATE (WITHIN PA) CLAIMS MUST BE FILED WITHIN (30) THIRTY DAYS FROM DATE OF DELIVERY", also on the reverse side of the form again highlighted "(30) THIRTY CALENDAR DAYS FROM DATE OF DELIVERY". Since the date of your delivery was February 15, 2021, the expiration date in which to file your claim in writing within the (30) thirty day limitation expired on March 17, 2021 we must respectfully deny. Your claim form was received (89) eighty nine days past the strict requirement date of March 17, 2021. Respectfully, the importance of filing within your limitations and also substantiating your claim as notations in writing at time of delivery is of utmost importance as the carrier cannot be held liable with such a time lapse or proof, also the exclusion of the certificate in which was provided to you as coverage at no cost by the carrier does not provide coverage for items such as jewelry, figurines or damages that were not noted at time of delivery, you signed off on your delivery documents advising the job was well done, the truck was emptied and you inspected your good with no incidents or damages. You also gave your movers a tip for their fine work. Since we must rely on the documentation to make a proper assessment of your claim, we cannot honor your claim due to the time limitations in filing your claim past the strict requirement date of March 17, 2021 and no noted substantiation.

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