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Don McCue Chevrolet, Inc complaints

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2015 East Main Street
Saint Charles, IL 60174 | Get Directions

(800) 586-2119

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Don McCue Chevrolet, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Don McCue Chevrolet, Inc

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6/15/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

5/21/2021

Ok so on the 19 of March I had got this Ford Escape 2010 put down 1700. Then a week later I started having problems transmission problems. I took it back to them they say we can fix it we just going to put you in a rental car I said ok. Then when I go back up there they put me in a different rental car they kept getting me the run around. Had the rental car for 2 weeks. So after then they waited until my warranty was up. I'm thinking they going to fix it cuz they gave me a rental. I went back up there drop the rental car off because they said your car is ready. So when I got there they gave my keys back and my hands in said we can't fix this or we can not gave you another car. So I went back again talked to the manager again I said can you guys at least help me he said I don't want to help you or talked to you then I left a week later they called me and said we think we can have you a car. Went back up there they said oh we don't know if the bank will finesse you another vehicle. So now I still have my Ford Escape 2010 not working just sitting there still have to make payments crazy. Resolution Sought I will love them to fixed my car or gave me my money back.

Company Response

6/3/2021

The customer purchased a vehicle "As-Is" and did not elect to purchase a warranty to protect the vehicle from such mechanical defaults as he is having currently. We offered a discounted rate to fix the vehicle at the customers expense and he declined.

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