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Don x Era Sneaker Emporium complaints

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10131 Southern Blvd
Royal Palm Beach, FL 33411-4336 | Get Directions

(561) 284-6520

http://www.donxera.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Don x Era Sneaker Emporium closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Don x Era Sneaker Emporium

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11/30/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

11/17/2022

I made the purchase about a month ago for 300 dollars i lost the receipt but it still has there store name on the shoe like there business I went to try to resell them another reseller told me there were fake should me every detail I call to report that he sold me it hung up on me. Resolution Sought I would want my full refund and ask for the store to be closed, people shouldn't have to recheck shoes after you sell them.

Company Response

11/17/2022

This customer came in to the store a few days ago and we resolved the issue by proving to them that they were real by passing them through an inspection . We also in turn purchased the shoe back from them. Not sure why they would still file a complaint when we above and beyond to insure that we have conducted ourselves as business morally and ethically. And even purchased the shoe back in return even after proving that it was not a fake. We do not sell fakes of any kind in our store and work hard to make sure it stays that way.

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