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Dondelinger Chevrolet complaints

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6720 Pine Beach Road
Baxter, MN 56401 | Get Directions

(218) 270-5226

http://www.dondelingerchev.com

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Dondelinger Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Dondelinger Chevrolet

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4/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

2/18/2022

Consumer alleges your company added extra fees to the contract that he was not aware of until he flew in out of state and had no choice but to sign the contract. Consumer is out of state and found this vehicle online 2022 oasis blue trail blazer. He made a deposit of $6000 in December. On 02/10/2022 he flew in to pick up his vehicle. When he arrived the vehicle he purchased at what he thought to be $31636.00 was at $40000. There was an extra fee of $3000 added to the car which is not even on the contract and was told it was an out of state fee that GM is charging. Consumer was never told of this fee, and if this is something new GM is doing it should be on the contract. Consumer tried resolving this with your company however nothing was resolved and the staff was very unprofessional. Consumer wants the $3000 fee returned because being out of state he had no option but to sign the contract as he needed to get back home. Resolution Sought Consumer wants the $3000 fee returned because being out of state he had no option but to sign the contract as he needed to get back home.

Company Response

3/22/2022

Issue was resolved with customer on 3-1-22.

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