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Done complaints

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44 Montgomery Street Flr 3
San Francisco, CA 94104 | Get Directions

(855) 249-3663

http://www.donefirst.com

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Total Amount in Dispute:
$79.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Done closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Done

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1/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $79.00 Amount Settled: $0.00

Customer Complaint

12/19/2022

I signed up for Done as my medical provider for my ADHD. The first appointment which I paid $179.00 for, the Dr told me he did not want to hear about the history of my issue and just wrote a prescription for Adderall. When it was time to request my refill, there was an Adderall shortage. The Dr. asked ME about a substitute, I advised my previous psychiatrist prescribed Ritalin when Adderall was not available and also sent him a list of substitutes I found in a Google search. Shouldn't HE have advised a substitute.? He got an attitude with me and told me he was just going to send my Adderall prescription to the pharmacy. No one has Adderall right now! So I have no medication, am going through withdrawals and I need this medication to be able to function at my job so I can't work until this gets resolved. Resolution Sought Refund my monthly fee since they are not providing any service.

10/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/20/2021

I'm trying to refill my prescription, I need to go through mail orders now but the company refuses to speak with or send my prescription to my insurance company. it's now been 5 days since I've had my medications and I still can't reach anyone at this company. I see in reviews such as on TrustPilot.com that this is a frequent issue with this organization and that there are countless examples of people having this same problem. Resolution Sought Send my prescription information to my insurance company, refund me $70, $50 for the co-pay, and $20 to expedite my prescription that still has yet to come, if it ever does.

Company Response

9/23/2021

The patient's issues has been resolved. See the details below: Prior Authorization for prescription - Submitted and Approved by the insurance company. Latest update: There is a scheduled appointment with his provider

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