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Donegal Group Inc complaints

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1195 River Road PO Box 302
Marietta, PA 17547 | Get Directions

(800) 877-0600

http://www.donegalgroup.com

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Total Amount in Dispute:
$18,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Donegal Group Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Donegal Group Inc

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5/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

4/20/2022

My wife was rear ended by a person that they insure. They totaled my wife car leaving us with out a car for her to take my kids were they need to be and we had to reschedule things with her business. We do not have the means to be able to afford another car payment they are not giving use a comparable amount to the vehicle we had and they were not very cordial Resolution Sought To give us the amount comparable to the vehicle we had valued to 18,000

Company Response

5/6/2022

To Whom It May Concern: This letter confirms that we have responded directly to customer regarding the subject matter of his complaint. Should you have any questions, please do not hesitate to contact me. Respectfully submitted, DONEGAL MUTUAL INSURANCE COMPANY

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