Find a reputable business?

Complaints and Resolutions

DoorDash, Inc. complaints

Read Complaints File Complaint View Full Report

303 2nd Street, Suite 800
San Francisco, CA 94107 | Get Directions

(855) 973-1040

http://www.doordash.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$182,002.00

Total Amount Settled:
$5,024.00

Complaint Experience

64%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

339 complaints against DoorDash, Inc. closed in last 3 years.

Complaints	Type of response
48	Making a full refund, as the consumer requested
6	Making a partial refund
74	Agreed to make an adjustment
0	Refusing to make an adjustment
102	Refuse to adjust, relying on terms of agreement
106	Unanswered

339 complaints against DoorDash, Inc.

Sort by

9/17/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/26/2026

I ordered food from Hardee's in Forest City North Carolina through doordash no one ever showed up to my my address never heard anything from anybody I called doordash to see what they can do about it and there was absolutely nothing they're going to do about it I gave him money they gave me nothing in return and now my money's gone and I have no food Resolution Sought I just simply wanted a credit of where I can order my food and I can get me something to eat with the credit but they would not give me credit for the order that I spent money with and never got so therefore I'm out of the money and have nothing in return

Company Response

9/7/2026

Hi, Thank you for contacting DoorDash Support. We are sorry to hear that your delivery was less than perfect. A refund was issued in the amount of $21.69. This amount is aligned with the details of your order. Due to differences in bank processing times, your refund timeline may vary. For charges already processed, you can expect to receive these funds in 5 - 10 business days. Pending charges will be removed from your statement or updated to reflect the final charge within 3 business days. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. Best, DoorDash Support

9/8/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $69.63 Amount Settled: $0.00

Customer Complaint

8/14/2026

Deceptive and predatory business practices, they have over and over again hidden fees and haven't presented them until it's time to payout. They lied about the buy-one-get-one free campaign, said it was free then stuck me with charges. Has happened more than a dozen times, please hold them accountable for their illegal and predatory business practices. They are a money hungry evil company, that steals from local businesses. Please help me, I tried disputing with them 4 times with them ignoring all of my complaints. I just want to be treated fairly and have a delivery company that doesn't steal money from me. This is wage theft. They can't refund $69? They are a multi billion dollar company that has came to power by taking advantage of local businesses. Resolution Sought I want my $69.63 refunding and I want them to be more clear about any charges. "Free" means "free" and doesnt have hidden charges. This is deceptive and predatory business practices they are taking advantage of small business owners then acting like they can't be held accountable.

Company Response

8/25/2026

Hi Kerstin, Thank you for contacting DoorDash Business Consumer Alliance (BCA) Support. We understand that you have concerns regarding fees associated with your Merchant account and would like additional information and assistance. To ensure your concerns are reviewed by the appropriate team, please contact Merchant Support directly at [email protected]. Their team is best equipped to review your Merchant account, address questions regarding applicable fees or charges, and provide further assistance. For additional information and merchant support resources, you may also visit the DoorDash Merchant Help Center. We apologize for any inconvenience or confusion this may have caused and appreciate you bringing your concerns to our attention. Best, DoorDash BBB Support

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile