Find a reputable business?

Complaints and Resolutions

DoorDash, Inc. complaints

Read Complaints File Complaint View Full Report

303 2nd Street, Suite 800
San Francisco, CA 94107 | Get Directions

(855) 973-1040

http://www.doordash.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$253,789.00

Total Amount Settled:
$5,071.00

Complaint Experience

65%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

367 complaints against DoorDash, Inc. closed in last 3 years.

Complaints	Type of response
50	Making a full refund, as the consumer requested
6	Making a partial refund
91	Agreed to make an adjustment
0	Refusing to make an adjustment
104	Refuse to adjust, relying on terms of agreement
114	Unanswered

367 complaints against DoorDash, Inc.

Sort by

3/31/2026

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/5/2026

Cancelled my DoorDash order a week ago using a door dash gift card. Transaction cancelled by me. And diordash. I Requested my $100 refund on the giftcard that used, DoorDash told me it would take three days to process the refund. DoorDash keeps promising me a refund and it's been a week and three calls later, no refund. Resolution Sought Refund of my $100 unspent giftcard.

3/31/2026

RESPONSE: Complaint was not answered Amount in Dispute: $38.15 Amount Settled: $0.00

Customer Complaint

3/5/2026

I orderd food from door dash Thursday February 26 the cost was 38.15 I called and called they picked up my order and never dropped it off they stole my dinner and DoorDash will not refund me like I work very hard for my money I want it back please. I also told customer service that the person should be banned from dashing if they can steal someone's order it's a shame. Thank you . Resolution Sought Refund my money I work hard for.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile