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DoorDash, Inc. complaints

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303 2nd St, Suite 800
San Francisco, CA 94107 | Get Directions

(855) 973-1040

http://www.doordash.com

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Total Amount in Dispute:
$344,265.00

Total Amount Settled:
$4,145.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

428 complaints against DoorDash, Inc. closed in last 3 years.

Complaints	Type of response
32	Making a full refund, as the consumer requested
0	Making a partial refund
58	Agreed to make an adjustment
0	Refusing to make an adjustment
53	Refuse to adjust, relying on terms of agreement
285	Unanswered

428 complaints against DoorDash, Inc.

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5/16/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

5/2/2024

Cold, old, slimy, sugary BBQ on Jewish white rye (not what I ordered) Who does that? Hot Coca Cola. Sick all night and most of today. Went to the ER. Filed a complaint "Too late" says DD. "I was bedridden" "So. What's the problem?" (Very broken English) I'm awaiting test results. I only asked for a refund. This store is selling food from their car trunk. Resolution Sought Full refund pending test results.

Company Response

5/7/2024

Hi Melissa, Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. Upon review of your account, the order in question, and your recent support interactions, we see that our support team attempted to gather more information from you. After not receiving a response from you, they emailed for more information and have not received a response since. Please call our support team as soon as possible so you can provide the information they've requested to continue assisting you with this concern. To avoid any confusion, for future reference, below are our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. https://help.doordash.com/legal/document?type=cx-terms-and-conditions®ion=US&locale=en-US We appreciate your continued support and patience as we look into innovative ways to improve our service. Best, DoorDash BBB Support

5/5/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $124.29 Amount Settled: $0.00

Customer Complaint

5/1/2024

Door dash support was contacted after an order I placed from Lowe's did not contain all 40 bags of mulch I'd purchased from a $100 order. Upon reaching out to support I was immediately declined by the support staff despite a photo showing there were not 40 bags provided. I called directly and was told there was nothing they could do because a claim had already been made and the support staff was not understanding whatsoever. Resolution Sought At this point refund my whole order which will be done with a credit card dispute or provide the second half of my order.

Company Response

5/2/2024

Resolved

Customer Rebuttal

5/3/2024

Resolved

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