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DoorDash, Inc. complaints

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303 2nd Street, Suite 800
San Francisco, CA 94107 | Get Directions

(855) 973-1040

http://www.doordash.com

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Total Amount in Dispute:
$259,241.00

Total Amount Settled:
$5,071.00

Complaint Experience

57%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

396 complaints against DoorDash, Inc. closed in last 3 years.

Complaints	Type of response
49	Making a full refund, as the consumer requested
6	Making a partial refund
91	Agreed to make an adjustment
0	Refusing to make an adjustment
92	Refuse to adjust, relying on terms of agreement
156	Unanswered

396 complaints against DoorDash, Inc.

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10/29/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $96.00 Amount Settled: $96.00

Customer Complaint

10/21/2025

I was charge 96 dollars for an annual dashpass wothout my consent and they refuse to refund me saying i use the benefits which is not true they had cancel my doordash before without my permission i dont like the fact they are screwing people over Resolution Sought I want my refund back

Company Response

10/28/2025

Hi Martel, Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. We have confirmed that a refund was issued to your account in the amount of $96.00. This amount is aligned with the details of the cancelled DashPass benefit. Due to differences in bank processing times, your refund timeline may vary. For charges already processed, you can expect to receive these funds in 5 - 10 business days. Pending charges will be removed from your statement or updated to reflect the final charge within 3 business days. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. Best, DoorDash BBB Support

Customer Rebuttal

10/28/2025

Got my refund

11/4/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

10/15/2025

DoorDash Overdraw My Bank Account 4 Times I was checking the balance on my bank account and to my shock I noticed my bank Account balance have been Overdraw. so I obviously check my transaction history to figure out what happened to all of my money then that's when I saw it. DoorDash Overdraw My Bank Account 4 Times (As Shown in the Picture) and now thanks to the Fraud that DoorDash committed me and my children won't have nothing to eat for a few days. Resolution Sought The Only Way DoorDash Can Make This Right for Me is by giving me $300 in DoorDash Credits Immediately.

Company Response

10/22/2025

Hi, Thank you for contacting DoorDash BCA Support. We are sorry to hear that your experience using our service was less than perfect. We would be happy to look into this for you. We couldn't find the charges based on this information, please provide the following: • Name on card • Last 4 of card • Expiration date • Zip code • Card type • Date of last charge • Email and Phone associated with any/all DoorDash Accounts Please Note: We will need all of the above details to investigate the issue. Rest assured, any information you provide is sensitive and is censored by the BBB. While other may be able to see your complaint and responses, the sensitive information will be blocked out. If you are still uncomfortable providing your information, you will need to reach out to our support team to continue assisting. We appreciate your continued support and patience as we look into innovative ways to improve our service. Best, DoorDash BCA Support

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