Find a reputable business?

Complaints and Resolutions

DoorDash, Inc. complaints

Read Complaints File Complaint View Full Report

303 2nd Street, Suite 800
San Francisco, CA 94107 | Get Directions

(855) 973-1040

http://www.doordash.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$182,722.00

Total Amount Settled:
$5,237.00

Complaint Experience

64%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

346 complaints against DoorDash, Inc. closed in last 3 years.

Complaints	Type of response
50	Making a full refund, as the consumer requested
6	Making a partial refund
79	Agreed to make an adjustment
0	Refusing to make an adjustment
102	Refuse to adjust, relying on terms of agreement
106	Unanswered

346 complaints against DoorDash, Inc.

Sort by

9/3/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $21.29 Amount Settled: $0.00

Customer Complaint

8/12/2026

My complaint is with DoorDash is that my delivery never came. I called that Customer Service support line. They clearly stated that the order was completed and delivered. However it was not this was from Dollar tree they said I did not qualify for a red delivery or refund. I asked to speak to a supervisor there was no supervisor to speak with they expressing me that supervisor would call me that never happened so I asked him. Are you all just gonna take my money and not deliver the items and they say yes. They say after they reviewed it, they decided not to refund my money or redeliver my items that I chose Resolution Sought I would like my refund or them redeliver my items I will never do business with them again

Company Response

8/20/2026

Hi, Thank you for contacting DoorDash Support. We understand that you had a disappointing experience using our service. After careful review, we have determined that we are unable to provide any further compensation for this order. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits but may grant it on a case-by-case basis. Below I have included the link for our Terms of Service that goes into more detail on our refund policy. https://help.doordash.com/consumers/s/terms-and-conditions-us?language=en_US Thank you for your understanding. Best, DoorDash Support

8/9/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $96.00 Amount Settled: $96.00

Customer Complaint

8/4/2026

DoorDash arbitrarily took $96.00 for an annual subscription out of my Venmo/Navy Federal accounts without my knowledge or consent. They did the same thing to me last year. I wrote to them on 6-1-26 and 7-2-26 (to Tony Xu, CEO) along with Venmo. My letters have been ignored. Resolution Sought Reimburse my money

Company Response

8/7/2026

per conusmer "Doordash has reimbursed me"

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile