DoorDash, Inc. reviews

I want this company to be held accountable

I am constantly ordering items from this company and they refuse to correct their errors. Today I ordered johnsonville beddar cheddar double cheddar sausages and requested to
Be contacted with any issues. I was not contacted nor advised there was an issue. When I received my item it was beddar cheddar sausages not the double cheddar ones. I was told I was not entitled to get what I ordered even though I was not notified of any substitution. This happens regular even when I don't receive any item I'm told I'm not due a refund. I believe this is done because I'm a senior citizens. I was ordering multiple times a day from this company but have cut back because they are stealing my money and/ or trying to force me to accept items I don't request. At one time in August 2024 one of their dashers stole my food they knew he stole it I provided text and to this day I've never been compensated. Due to my and my husbands medical issues over the past two years I hadn't been able to follow up. My husbands medical issues has had two major surgeries and I have been in and out of the doctors office during that time. This company needs to be stopped from taking advantage of the elderly and I have photos and screenshots.

Take responsibility for their issues, train their "employees" properly and stop giving people a hard time for refunds.

Ordered around 1 pm. Dasher didn't deliver food until an hour after they picked it up. Lost the ability to track. Customer support blamed the restaurant. Dasher, when asked why it took so long, kept repeating, I don't know and rushed away. Was hung up on twice when asking for a manager. The manager did not seem bothered. This is not the first issue that I have had with DoorDash. Something needs done to hold them accountable.

Take responsibility for their issues, train their "employees" properly and stop giving people a hard time for refunds when their drivers and business model are the issue.