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Dope Phonecases complaints

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400 West Peachtree Street Suite 4-110
Atlanta , GA 30308 | Get Directions

(800) 608-5034

http://www.dopephonecases.com

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Total Amount in Dispute:
$45.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Dope Phonecases closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Dope Phonecases

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11/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $22.36 Amount Settled: $0.00

Customer Complaint

10/25/2021

I Purchase a phone case with this company and they were giving me the runaround to send me my phone case after I had this issue with them I looked up reviews of other people complaints some people wrote that they've been waiting six months some Sade been waiting a year and never got a phone case or nor did I get a refund and so for this I am making a report because I feel like they should be shut down Resolution Sought I would like this website to be shut down so no further people can be scammed by this company also I would like my full refund back

11/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $22.36 Amount Settled: $0.00

Customer Complaint

10/25/2021

I Purchase iPhone case with this company and they do not want to deliver my phone case when I actually looked at the reviews after I purchased the phone case I realize I was not the only one some people waited six months to a year and still have not gotten any phone case i'm truly mad at myself because usually I do my research before I processor my company I don't really know of i've tried to call but you cannot get through at the number that they have I emailed them they told me it takes a seven minute time the time has passed and I still have not received a phone case. Some people on the reviews have been waiting six months almost a year for one phone case so by reading all of that I know I will never get a phone case from them They are giving me the runaround they answered me only ones and I could never get them for applied to any more emails also my order number is 12997 Resolution Sought I would like to get a refund of my money

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