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DopeSkill complaints

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3393 Peachtree Road
Atlanta , GA 30326 | Get Directions

(724) 519-4817

http://www.dopeskillbrand.com

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Total Amount in Dispute:
$206.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against DopeSkill closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against DopeSkill

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2/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $205.92 Amount Settled: $0.00

Customer Complaint

1/6/2023

I purchased 7 shirts size medium in youth from this company. I received them yesterday and they run small. I go to their website and check out their return policy which is as follows " We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at support@DopeSkillBrand.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@DopeSkillBrand.com."… I did just as they said only to received a email back from them telling me they cannot accept my return. They simply said no. I have my receipt and originally packaging. I feel as if I've been robbed. This company is going against their own policy and will not refund me. This was a Christmas present for my son and now not only is he not able to wear what I got him I can't get the money back to replace it. Resolution Sought Give me my money I paid in full 205.92.

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